Frequently Asked Questions

Frequently Asked Questions

How often do I need to test my pool water?

Weekly testing works for most pools. During the hot summer or periods of high usage you can test more frequently.


How long do I have to wait to use my swimming pool after chemical treatment?

It is normally safe to use your pool after chemicals have dispersed throughout the pool, usually 15 minutes to one hour. If shocking your pool, wait until the chlorine levels drops to recommended levels.


My pool is cloudy, what should I do?

Firstly, ensure correct water balance including algaecide if necessary and that the pump is running for an adequate amount of time.
Next, ensure the filter has been backwashed. You can then look at adding a clarifier to help clear up the water. Alternatively you can give the pool a floc treatment.
If after the above or if you have continued problems with cloudy water it might be time to replace the sand or media in your pool filter.


My pool is green, what should I do?

  1. Remove debris from the pool as far as possible with a net and brush all surfaces of the pool.
  2. Shock dose the pool with chlorine and maintain chlorine levels in the pool. A green pool will constantly use the chlorine so you'll have to keep adding more.
  3. Add a suitable algaecide to your pool and balance the water.
  4. Run the pump for as long as necessary ( may take several days ) remembering to backwash the filter every day at least.
  5. If the pool isn't too cloudy you can now look at adding a clarifier to help clear up the water, alternatively you can give the pool a floc treatment if it remains cloudy. 


How Do I Backwash My Pool Filter?

Follow the steps below but remember to never turn the filter handle while the pump is running.
  1. Turn pump off.
  2. Turn the filter handle to backwash
  3. Turn pump on and run for 30 seconds or until water runs clear in the sight glass.
  4. Turn pump off.
  5. Turn the filter handle to rinse
  6. Turn pump on
  7. Turn pump on and run for 10 seconds or until water runs clear in the sightglass.
  8. Turn pump off
  9. Turn the filter handle back to filter
  10. Turn pump back onto normal running.
Please note while running the pump on backwash & rinse you will be pumping water to waste and out of the pool.remember to have enough water in the pool before backwashing the filter and top the pool up again after backwashing.
NOTE: Running the pump dry will result in major damage to the pump.


How do i floc my pool?

Floc is used to remove debris suspended in the water causing the water to remain cloudy.
  1. Ensure correct water balance of the water particularly that the ph is between 7.2 & 7.4.
  2. Set the filter to recirculate ( never turn the filter handle with the pump running).
  3. Add floc to the water as per instructions. Normally approx 1 litre per 45,000 litres and broadcast around pool surface,
  4. Allow the pump to run for 8 hours and then turn off.
  5. Allow 12 hours for the debris to settle on the pool floor.
  6. Turn filter handle to the waste position, turn the pump on and vacuum debris from the pool floor.
Please note while the filter handle is in the waste position you will lose water from the pool and you will need to top the pool up again.
NOTE: There are 2 main points to remember when floccing your pool:
  1. The correct ph level 7.2 – 7.4 is critical in getting the debris to fall to the bottom of the pool.

  2. Don’t run the floc through the filter as it will damage the sand or media in your filter.