Our free delivery offer applies to the Auckland region only.
Our Shipping Policy
We would normally ship your order within 3 working days of receiving payment. Please contact us for exact times or to make special delivery arrangements.
Our delivery charges are based on standard courier catchment areas and do not include rural deliveries. There are also delivery restrictions on certain products, which are clearly detailed within their descriptions. Please contact us for a delivery quote before making payment if you are unsure about anything.
PLEASE NOTE: If your order contains 25kg bags of salt, 5 Litre, 10 Litre & 20 Litre liquid chlorine and/or hydrochloric acid the shipping will need to be quoted by Pool Chemicals Direct. When we receive your online order after completing the checkout, we will contact you with a quoted shipping price for these items. Once you approve the quote we will send you an invoice for the shipping to be paid by direct credit prior to shipping.
Our Refunds Policy
We apologise if you have received a product that is faulty, or if you have received the wrong product. You are welcome to an exchange or refund if you notify us within 7 days of receiving the goods. Please telephone us on 022 0199 727 with the details of your order and we will arrange collection.